Data Deletion Instructions

Your Right to Data Erasure

At Fflipp, we respect your right to control your personal data. You can permanently delete your account and all associated content at any time.

What Data Will Be Deleted?

When you delete your account, the following data will be permanently and irreversibly erased:

• Your user profile information (profile name, email, bio, profile picture).
• All flipbooks you have created, including uploaded pages, media files, 360¡Æ images and studio project files.
• All interactive features you have added (links, media hotspots, text blocks, tables of contents, lead-capture forms).
• Reader data collected through your flipbooks, including leads, comments and visitor analytics.
• Your likes, bookmarks, annotations, notifications and credit history.
• Any invitations or access you have received to view private flipbooks.

Please note: This action cannot be undone.

What We Keep

• Payment records held by our payment processor, Stripe, are kept as required for tax and accounting purposes.
• A minimal billing event log (an internal account number, payment-provider reference numbers and amounts; no name or email) is kept for audit purposes.
• Automatic backups are overwritten within 7 days, and our web-server logs are deleted after 35 days.
• We keep a record of which Terms and policies you accepted for 6 years after your account is deleted, as proof of agreement, without your email or IP address.

Remaining Fflipp Credit Balance

Any remaining Fflipp Credit balance will be forfeited immediately with no refund.

Active Subscriptions

Deleting your account cancels your subscription immediately. If you are within 14 days after your first payment, email support@fflipp.com before deleting and we will refund you minus a proportionate amount for the days you have used. Otherwise, no refund is given for the rest of the current billing period.

How to Delete Your Account

To permanently delete your account, please follow these steps:

1. Log in to your Fflipp account.
2. Navigate to your "Edit My Profile | My Account" page.
3. At the bottom of the "My Account" page, you will find the "Delete Account" section.
4. Click the "Permanently Delete My Account" button and follow the on-screen confirmation prompts.

Once confirmed, your account and all data will be scheduled immediately for deletion from our systems. You will receive a final confirmation email once the process is complete.

If you have any questions, please contact us at support@fflipp.com or visit our Help & Support Hub.